Privacy Policy

Last Updated: April 22, 2025

RMB Insurance Agency (“RMB”, “we”, “our”, or “us”) is committed to protecting your
privacy. This Privacy Policy outlines how we collect, use, store, and protect your
personal information, and the rights you have in regard to your data.

1. Information We Collect
We collect personal and sensitive information from you when you:
- Request a quote or service
- Submit an application or form
- Contact us via email, phone, or web form
- Opt in to SMS communication or newsletters
This information may include:
- Full name, address, phone number, email
- Date of birth, driver’s license, SSN (where required by underwriting)
- Insurance history, claims, and vehicle/home/property information

2. How We Use Your Information
Your information is used to:
- Provide insurance quotes and recommendations
- Communicate policy updates and service reminders
- Submit applications to our partner carriers
- Process payments and renewals
- Comply with regulatory or legal obligations
We may also use anonymized data for internal analytics and service improvement.

3. Information Sharing
We do not sell your personal data. We only share your information with:
- Licensed insurance carriers for quoting and underwriting
- Regulatory authorities as required by law
- Trusted service providers (e.g., CRM platforms, SMS providers, processors) who help us
serve you better
All third parties are contractually obligated to safeguard your data.

4. Your Rights
You have the right to:
- Access and review your personal information
- Request corrections or updates
- Revoke marketing or SMS opt-ins at any time
- Request deletion of non-essential data
To exercise these rights, contact us at info@rmbia.com or call us at (507) 424 1044.

5. Data Security
We implement strict administrative, technical, and physical safeguards to protect your
personal data, including:
- Encrypted systems and storage
- Access controls and role-based permissions
- Secure data backups and audit logs

6. Cookies & Tracking (if applicable)
Our website may use cookies or tracking technologies to enhance your user experience. You
can disable cookies in your browser settings.

7. Policy Updates
This Privacy Policy may be updated periodically. Continued use of our services after
changes are made constitutes your acceptance of the revised terms.

8. Contact Us
Questions or concerns about your privacy? Reach out to:
RMB Insurance Agency
Email: info@rmbia.com
Phone: (507) 424 1044
Address: 1418 1st Ave NE SUITE C, Rochester, MN 55906, USA

9. Children's Privacy (COPPA)
RMB Insurance Agency does not knowingly collect or solicit personal information from
children under the age of 13. If we learn that we have inadvertently gathered data from a
child without parental consent, we will promptly delete such information.

10. Data Retention Policy
We retain personal data only as long as necessary to provide services, fulfill legal or
compliance obligations, or resolve disputes. Once no longer required, data is securely
deleted or anonymized.

11. Breach Notification
In the unlikely event of a data breach, RMB Insurance Agency will notify affected
individuals in accordance with applicable laws and will take all reasonable measures to
contain and resolve the breach.

12. Compliance with Privacy Laws
RMB Insurance Agency complies with applicable privacy laws and regulations, including but
not limited to the Gramm-Leach-Bliley Act (GLBA) and applicable state privacy laws such as
the California Consumer Privacy Act (CCPA), when applicable.